We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
During these hot months, it is important to know that dog is at risk for things like heat stroke and paw pad burns. We are going to talk about some tips to keep your fur-friend cool and safe this summer.
Testing the pavement – The pavement can get hot through the day. Before going out for a walk, place your bare hand on the pavement to see how hot it is. If it is too hot for you, it is too hot for your dog’s paw pads. Walking on hot pavement can cause blisters and sores on the paw pads.
Bring lots of water – When going on any walk, please remember to bring water for your pup. It is important to stay hydrated for both you and your dog. You can even bring a spray bottle that you can use to mist your dog’s fur to cool them down.
If it is too hot stay inside – If the temperature is muggy and hot, please consider leaving your pet indoors where it is cool if it is too hot for you it’s too hot for them.
Do NOT leave your pet in a car – If you are travelling somewhere with your dog, make sure you are not leaving your dog in a hot unattended car. If you have to bring your dog with you somewhere try and make sure you have another person with you who can watch the dog while you run into the store. If you can’t bring them into the store and have no one to come with you, please leave your dog at home.
Short Walks – Please try and keep your trips short this summer. It is expected to be hot, and the best way to keep your pet cool is to leave them indoors. If you want to do a longer walk, consider an evening or morning walk as it is cooler.
If you have any questions about keeping your dog cool this summer, give us a call.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-752-5114. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. We are also no longer taking grooming appointments as of Monday, March 30, until further notice.
3. We are still OPEN with the following hours: Monday to Thursday: 9:00 am - 5:00 pm. Friday: 11:00 am - 7:00 pm.
4. If you are ordering food or medications, please allow 7-10 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.