We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
“What’s that smell?” This is a common phrase said by many dog owners. If you have ever experienced a pungent fishy smell coming from your dog, it’s likely they have expressed their anal gland. Dogs and cats have two anal glands, which are situated at the opening of the anus. Their purpose is to provide lubrication when passing stool, and to release an individualized scent. Many different diseases can occur to the anal gland such as infections, impactions, cancers and inflammation. Common symptoms of anal gland disorders are scooting, reluctance to sit, blood in the stool, or visualizing a firm red swelling at the opening of the anus. Cats are less often affected by anal gland disorders than dogs are.
No. It is important to have a trained professional such as a veterinary technician or veterinarian, express your dog’s anal glands. Too frequent and/or improper expression of the glands can lead to unnecessary trauma. Over time this can lead to chronic disease of the anal sac. In addition, if the anal gland is infected or impacted, expression can be quite painful and require pain management and/or sedation. Your healthcare team will be able to identify any pathology before an expression is performed, in order to do what is right for your pet.
If my dog scoots on the carpet a lot, does this mean their anal glands are impacted?
Scooting can be caused by a number of different conditions, one being anal gland impaction.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-752-5114. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. We are also no longer taking grooming appointments as of Monday, March 30, until further notice.
3. We are still OPEN with the following hours: Monday to Thursday: 9:00 am - 5:00 pm. Friday: 11:00 am - 7:00 pm.
4. If you are ordering food or medications, please allow 7-10 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.