We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Microchipping your dog is a great way to secure your ownership to your pet. Collars and tags can be removed or fall off, a microchip is permanent. It’s peace of mind that if your dog is missing, once found, your dog’s microchip number will enable contact directly to you. It’s the quickest and most effective way to get your beloved pet back home to you safe and sound.
Why is it important to ensure my dog is microchipped?
A microchip is the only permanent method of connecting your personal contact information to your dog.
How it works a microchip work and is it safe?
A microchip is very safe and is implanted very quickly by injection. It works by having the microchip number registered with 24PetWatch (the most common microchip company in Canada) with all your contact information. When your pet is missing, once found, all shelters, veterinary clinics, etc. have a microchip scanner. It’s the first thing they check to reunite this found dog with their owner. Once your dog is scanned (most common injection site is between the shoulder blades), the microchip number displays and 24PetWatch is called. This microchip company then relays all your contact information to the finder, so you can be contacted immediately.
How much does it cost to microchip a dog?
Please contact us about the cost of your dog’s microchip. We recommend administering and registering them at 6 months of age when they are in for their neuter or spay surgery.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-752-5114. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. We are also no longer taking grooming appointments as of Monday, March 30, until further notice.
3. We are still OPEN with the following hours: Monday to Thursday: 9:00 am - 5:00 pm. Friday: 11:00 am - 7:00 pm.
4. If you are ordering food or medications, please allow 7-10 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.