We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
It is important to keep your dog well-groomed, especially for long-haired breeds. Many natural coated dogs need professional grooming as well such as Retrievers, Samoyeds, and Husky’s, as their coat can get matted and thus, prevent the skin from breathing well. It’s uncomfortable and unhealthy for a dog to have a matted coat. Your veterinarian can assess your pet’s coat and provide you advice as to how often you should groom. It’s helpful to be shown how to brush your dog properly each day, to prevent matting and promote a very healthy coat.
On average, about every 8 weeks you should trim your dog’s nails. Some dogs naturally file their nails on the pavement during daily walks. These dogs may need nail trims less often. However other dogs grow long nails quickly, especially the dewclaw that never reaches the ground to naturally file. It’s important to keep an eye on your dog’s nails and not allow them to get too long.
What grooming services do you offer for dogs?
We offer full grooming services for dogs with 2 very experienced Dog Groomers. Our Groomers trim nails, clean out the ears, completely brush out the coat, shampoo and condition your dog, then finish with a blow dry and complete with clipping and scissoring of the coat.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-752-5114. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. We are also no longer taking grooming appointments as of Monday, March 30, until further notice.
3. We are still OPEN with the following hours: Monday to Thursday: 9:00 am - 5:00 pm. Friday: 11:00 am - 7:00 pm.
4. If you are ordering food or medications, please allow 7-10 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.