We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Unfortunately, there comes a time where it may be in your beloved pet’s best interest to consider euthanasia. This is an important and very difficult decision to make, with many factors to consider. Please contact the clinic if you require assistance with this decision.
What is pet euthanasia and how do I know when it’s the right time?
Euthanasia involves intentionally ending a life, for the purpose of relieving pain and suffering. It is difficult to know when the right time is and we can look to our pet to help us come to this conclusion. Ask yourself these questions: Is your pet still the same lively pet you remember? Are they eating? Are they happy to see you and still seeking your affection and attention? Are they spending most of the day sleeping? Do they have more good days or bad days? The answers to these questions may help you put things into perspective and we encourage you to contact your veterinarian to have this discussion if you are concerned and struggling.
Can I say goodbye to my pet in the comfort of our home?
If you choose to say goodbye to your pet in the comfort of your own home, we can put you into contact with a veterinarian who makes house calls.
What drug is used?
Pentobarbital is an anesthetic agent that is injected into a vein and results in respiratory and cardiac arrest.
What’s the cost of euthanasia?
Please contact the clinic to request a quote for euthanasia.
Does the clinic also provide bereavement counselling?
Yes we can offer support in bereavement counselling. However, if you require more intensive ongoing help, there are many support groups that you can reach out to, such as Purina Pawsway and the Ontario Veterinary College Pet Loss Support Hotline at 519-824-4120 extension 53694.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 416-752-5114. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. We are also no longer taking grooming appointments as of Monday, March 30, until further notice.
3. We are still OPEN with the following hours: Monday to Thursday: 9:00 am - 5:00 pm. Friday: 11:00 am - 7:00 pm.
4. If you are ordering food or medications, please allow 7-10 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.